Overview

BithisPrints.com sources its products as print-on-demand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, BithisPrints.com offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the Contact Us form and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that BithisPrints.com will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For the products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your case is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the form in Contact Us.

Need Help ?

Contact Us for further questions related to refunds and returns.